Summit is specifically designed for customer experience professionals in the Consumer Packaged Goods (CPG) industry who are dedicated to excelling in a rapidly changing market.
In an industry where consumer preferences and market dynamics are continually evolving, staying ahead requires more than just keeping up with trends. It demands proactive engagement with the latest strategies, tools, and insights that can transform how we connect with and serve our customers.
At the CPG Summit, you will have the opportunity to learn from seasoned experts and thought leaders who understand the unique challenges and opportunities within the CPG sector.
Like all SOCAP events, CPG Summit is not just about acquiring knowledge; it’s about fostering a community of like-minded professionals who share a passion for delivering exceptional customer experiences. Through interactive sessions, networking opportunities, and collaborative discussions, you’ll be able to exchange ideas, gain fresh perspectives, and build valuable connections that can support your professional growth and success.
Join us to stay ahead of the curve, enhance your skills, and be part of a forward-thinking community committed to excellence in customer experience within the CPG industry.
Agenda
Lunch with CPG Community Update
The Changing World of Coupons
Explore the transformation of the coupon industry with a focus on Universal Digital Coupons and new e-settlement coupon processing methods, followed by an open conversation to address challenges, field questions, and discuss next steps.
Social Media Crisis Management
Learn how to navigate and manage crises on social media with expert insights and practical approaches.
Job Description Knowledge Bank
SOCAP partnered with LivePro to develop a Job Description Knowledge Base specifically for CPG pros. Search, share, modify and streamline with this new tool.
Modern Recall Preparedness
Stay prepared for product recalls with modern techniques and strategies that minimize impact and maintain trust.
*subject to change