TUESDAY, SEPT 17

NOON-4:30 PM

MEMBERS = $295

NON-MEMBERS = $495

Join us for the annual SOCAP Retail Summit, the premier event for customer service and customer experience professionals in the retail industry. This gathering is designed to foster learning, networking, and growth, providing attendees with invaluable insights and strategies to enhance their customer interactions and service delivery.

Why Attend?

  • Expert-Led Workshops and Sessions: Dive into a variety of sessions led by industry leaders and innovators who will share their expertise on the latest CX trends, technologies, and best practices.
  • Networking Opportunities: Connect with like-minded professionals from diverse retail backgrounds. Exchange ideas, form new relationships, and collaborate with peers who face similar challenges and goals.
  • Inspiration and Renewed Focus: Be inspired by speakers who have led transformative initiatives and achieved remarkable success in enhancing customer experience. Return to your role rejuvenated and motivated to implement new ideas and improvements.

The SOCAP Retail Summit is not just an event; it’s a catalyst for professional development and business success in the increasingly complex retail landscape.

Agenda

Combating Fraud in Returns and Loyalty
Join us for an enlightening session where expert panelists from Scotts and Signifyd will share their valuable insights and strategies for combating fraud, ensuring the integrity of customer interactions and loyalty initiatives. This is an essential conversation for CX pros who want to stay ahead of fraud threats and protect their company’s reputation and bottom line.

SOCAP Retail Benchmark Study
Retail co-chair Angela Bragg will share the results from the most recent benchmarking survey and lead a discussion on the findings. 

Creating a Roadmap for Success: Defining Our Industry’s North Star
In this collaborative workshop, we’ll work together to create a comprehensive roadmap for success, tailored to the unique challenges and opportunities in the Retail industry. Come prepared to share your ideas and collaborate with fellow professionals as we chart a course towards a brighter future for our industry.

Celebrating Quick Wins from Leading Brands
It’s easy to get overwhelmed by daily challenges and long-term goals, which is why we’re dedicating this session to celebrating the “quick wins” achieved by four standout brands over the past 12 months. Join us for an inspiring and motivational session where you will gain actionable ideas to create your own victories. Panelists include Chipolte, Carhartt and more.

*subject to change