Customer Experience, AI & Future of Work Consultant and Author of “Empathy in Action: How to Deliver Great Customer Experiences at Scale.” Her career has been focused on working with brands and CX leaders in an advisory role, as a management consultant/systems integrator as well as working directly with technology as part of several vendor firms, in the capacity of an analyst and advising private equity firms and investors to ensure the highest return on the investment.
Emmy-award-winning investigative reporter, New York University Assistant Professor of Journalism, and author of “The Algorithm: How AI Decides Who Gets Hired, Monitored, Promoted, and Fired and Why We Need to Fight Back Now." Formerly, Hilke was a showrunner and reporter for the Wall Street Journal's video series Moving Upstream. Her work has been featured in The Wall Street Journal, The New York Times, MIT Technology Review, TIME, The Atlantic and many others.